Our jewelry is made from 925 Sterling Silver, which means that 92,5% of the jewelry is pure silver.
How do I take care of my jewelry?
Silver is a soft metal and it can easily get small wounds and scratches. This is natural and nothing to worry about. A goldsmith can polish your product to remove scratches and wounds. Vind offers such services at a competitive price. To ensure that your piece keeps its shiny surface and shape, we recommend you to follow some basic advice:
- Avoid direct contact with hard surfaces
- Avoid direct contact with chemical products such as soaps, hand cream, hairspray, perfume etc. As it can affect the shiny finish of the jewelry.
- Avoid using your jewelry in swimming pools, Jacuzzi etc.
When not using your jewelry we recommend you to store it in its original box, or in small zip-lock bag to keep it away from hard surfaces and oxidizing. Silver polish or silver cloths can be bought at every goldsmith and will keep your jewelry looking shiny and new.
Do not hesitate to contact us further regarding jewelry care.
Can I use my Vind jewelry in water?
If the jewelry only consists of sterling silver and not stones and other finishes it will not be damaged in water. But the sterling silver will oxidize faster if used in water, thus we recommend not to use your jewelry in water. It is especially important to avoid water with added chemicals such as swimming pools and jacuzzis.
When not using your jewelry store it in a dry place, preferably not in the bathroom.
Where do you ship?
We ship worldwide. And we always offer free shipping.
Please note that returns outside of Norway are at the customer's expense.
How long does it take before I get my order?
Normally we will ship your product within 5 business days. In the case that your size is out of stock, it may take longer for our goldsmith to get your product ready. If we experience such delays, you will be contacted.
What should I do if I ordered the wrong ring size?
We want to make it easy to exchange your product if you get the size wrong.
Send us an email at email@example.com notifying us of your intent to return. If this is your first exchange and you reside in Norway you are eligible for free shipping. We will send you a shipping label by email.
We will do our outmost to ensure an effective exchange process.
How do I know which ring size I use?
This can be tricky. Please read our size guide here.
What do I do if I receive a damaged product?
Please contact us at firstname.lastname@example.org as soon as possible.
We will send you a shipping label by email. Note that the product must be returned in its original box.
How long is the warranty?
Vind offers a 6 month limited warranty. Note that this warranty does not cover damages to your product as a result of wear and tear. However, Vind offers affordable goldsmith services to your product should an accident occur.